GENEWIZ Privacy Policy

Last Updated: 05/18/2018

GENEWIZ (“us”, “we”, or “our”) values your privacy. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our websites including, www.genewiz.com, www.genewizweek.com, clims.genewiz.com, and web.genewiz.com, and the choices you have associated with that data.

 

I. Information Collection and Use

Data Collected

  1. Personal Data

    When you navigate our website or use our services, you may be asked to provide certain personal information that can be used to contact or identify you. This information may include, but is not limited to:

    • Email address
    • First name and last name
    • Country
    • Institution

    How does GENEWIZ Use Your Personal Data?

    This personal data may be used to contact you with newsletters, marketing, or promotional materials that may be of interest to you. You may opt out of receiving these communications from GENEWIZ at any time by following the communication preference link in our emails or by contacting us. We will never sell your personal data.

  2. Site Analytics

    We may collect information on how you accessed and used our websites. This information may include information such as your computer’s Internet Protocol (IP) address, web browser use, location information, information accessed, time and date of visit, and other data.

    How does GENEWIZ Use Site Analytics?

    Site analytics helps GENEWIZ better understand our audience and how they utilize our site. This information allows us to optimize our website for better user experience and create content tailored to your needs.

  3. Cookies

    Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows us or a third-party to recognize you and make your next visit easier and the website more useful to you.

    How Does GENEWIZ Use Cookies?

    • Analytical/performance cookies. They allow us to recognize and count the number of visitors and see how visitors move around our websites. This helps us improve the way the websites work, for example, by ensuring that users are finding what they are looking for easily.
    • Functionality cookies. These are used to recognize you when you return to our websites. This enables us to remember your information and auto-populate forms for you.
    • Targeting cookies. These cookies record your visit to the websites, the pages you have visited, and the links you have followed. We use this information to make content displayed more relevant to your interests. We may also share this information with third parties for this purpose.

Third Party Cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. We suggest you check the third-party websites for more information about their cookies and how to manage them.

Below is a list of some of the third-party partners who may set cookies on your device:

  1. Facebook

    Facebook uses cookies to anonymously record that a user has clicked on a Facebook ad link that referred the user to any GENEWIZ website.

    For further information: https://www.facebook.com/help/cookies

  2. Twitter

    Twitter uses cookies to anonymously record that a user has clicked on a Twitter ad link that referred the user to any GENEWIZ website.

    For further information: https://twitter.com/privacy

  3. LinkedIn

    LinkedIn uses cookies to anonymously record that a user has clicked on a LinkedIn ad link that referred the user to any GENEWIZ website.

    For further information: https://www.linkedin.com/legal/cookie-policy

  4. Google

    Google uses cookies to anonymously record that a user has clicked on a Google link that referred the user to any GENEWIZ website.

    For further information: https://www.google.com/policies/technologies/cookies

  5. Hubspot

    We utilize a Hubspot tracking code that sets cookies when you visit our website. For further information:
    https://knowledge.hubspot.com/articles/KCS_Article/Reports/What-cookies-does-HubSpot-set-in-a-visitor-s-browser

 

II. Managing your data

Confidentiality

GENEWIZ keeps client's Information with the same degree of care it holds its own confidential information, including written Information relating to the services; data; know-how; assay methods; technical and non-technical materials. GENEWIZ will not use the Information except for the services to be performed pursuant to the client's order or to optimize the client's customer experience. GENEWIZ will disclose the Information only to its officers, employees and affiliates directly concerned with the services, but will neither disclose the Information to any third party nor use the Information for any other purpose unless such materials: i. were known to GENEWIZ prior to the order, as evidenced by GENEWIZ's written records; ii. are or become generally available to the public through no fault of GENEWIZ; iii. are received by GENEWIZ in good faith from a third party, not in breach of an obligation of confidentiality; iv. are independently developed, discovered or arrived at by GENEWIZ without use of or reference to Confidential Information; or v. are disclosed, pursuant to a requirement of law.

Intellectual Property

At GENEWIZ, we understand that protection of our clients' IP is of the utmost importance. We stand by our emphasis on long-term collaborations and meet this challenge by providing comprehensive protective measures.

Our strict company-wide IP policy is based upon:

  • Preparing our management and research teams with the correct mindset for quality IP protection through rigorous, repeated training.
  • Preventing information leaks in all possible forms.
  • Distinct projects are physically isolated from each other through our laboratory organization.
  • Laboratory notebooks are strictly monitored, regulated, and filed. Notebooks never leave the premises and can be returned to the client upon request. Digital data is protected by a comprehensive information security system encompassing our network.
  • Ensuring employees' legal compliance with company regulations.
  • All GENEWIZ employees are required to sign a CDA agreement before joining the company.

Retaining and Transferring Data

GENEWIZ will retain your data for as long as it is necessary to provide services to you and others or as long as required by laws and regulations. For EU Customers, some data may be transferred to other GENEWIZ facilities outside of the EU when it is necessary for service completion. In certain cases, GENEWIZ may disclose your data if required by the law. GENEWIZ will never transfer your data to a third party.

Your Rights

GENEWIZ aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us by phone, email, or on our websites “contact us” page.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To change any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to GENEWIZ. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

 


III. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or on our website, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.