GENEWIZ Dropbox FAQs

Dropbox Process Step by Step

1. Select dropbox during order checkout

2. Courier is notified pickup is needed

3. Place sample in dropbox before latest drop off

4. Courier arrives at or after pickup time to collect

5. Sample arrive at GENEWIZ


 

 

  1. Create an online order. At checkout, select the dropbox you would like to use. (Be sure your order is submitted before the indicated latest drop off time if you would like pickup on the date of submission! Otherwise, your order will be picked up the following day.).
  2. Once your online order is submitted, a courier will automatically be notified that a pickup is needed.
  3. Place your samples, along with a copy of your order receipt, in the dropbox before the latest drop off time.
  4. Courier or Dropbox Host arrives at the dropbox at or after the pickup time (up to ~an hour after listed time).
  5. Courier retrieves samples from the box and sends/brings them to GENEWIZ.

 

Common Terms

  • Dropbox: A box to deposit samples into for courier/host pickup and delivery to GENEWIZ

  • Delivery box: A box for customers to retrieve oligo/prep orders from upon completion

  • Daily dropbox: A dropbox that is picked up from every day, regardless of whether a pickup has specifically been requested

  • By-request dropbox: A dropbox that is picked up from only as needed

 

 

Dropbox 

A:
Upon checkout, you will see a dropdown menu under “Sample Submission/Pickup Method”.  When you choose the option “Select from my dropboxes”, you will see a list of dropboxes that you are authorized to use.  If you do not see the option that you are looking for, please choose “I would like to be contacted by a GENEWIZ representative for this order” as your sample submission method.  A member of the courier/dropbox management team will then reach out to assist you.


A:

Upon checkout, you will see a dropdown menu under “Incoming Sample Pickup/Delivery Method”. When you choose the option “Select from my incoming sample pickup/delivery boxes”, you will see a list of delivery boxes that you are authorized to use. If you do not see the option that you are looking for, please choose “I would like to be contacted by a GENEWIZ representative for this order” as your delivery method. A member of the courier/dropbox management team will then reach out to assist you.

 

A:

Dropboxes are used for submission of samples that are being sent from you to GENEWIZ, and are often black or white boxes.  Our delivery boxes are used for oligos or prep orders that are being sent from GENEWIZ back to you, and are often blue boxes.  Please do not place any samples intended to be sent to GENEWIZ into a delivery box, as our couriers are instructed not to remove items from this box.

 

A:
Reach out to your Sales Representative and let them know that you are interested in having a dropbox/delivery box at your location in order to begin the process. If you do not know who your Sales Representative is, feel free to e-mail CourierCoords@GENEWIZ.com and you will be put in touch with your Sales Representative.
A:

If your order is submitted in your account after the dropbox cutoff time, your samples will be picked up during the next available pickup time at your location.  If your order is submitted before the dropbox cutoff time but your samples are not in the physical dropbox in time for today’s pickup, please log in to your account and update the requested pickup date to the following business day to ensure that your samples are received in a timely manner.

A:
Please know that the cut off times established for each dropbox are a guideline for our couriers. Our couriers will not pick up any earlier than an established cutoff time, but may pick up samples up to one hour beyond the established cut off time in some cases. Please be sure to have your samples in the box prior to the cut off time, and if you have concerns regarding whether your courier has arrived or not please check the “My Dropboxes” page or reach out to a GENEWIZ representative via livechat (available at www.GENEWIZ.com) or phone (908-222-0711).
A:

From the “My Dropboxes” page, you can view all dropboxes that you are authorized to use for sample submission. You can also view the last time the courier picked up from your location, as well as the next approximate time that a pickup will occur at your location.

 

 

A:

If you will not be submitting your samples via dropbox, please send your samples overnight with FedEx or UPS.  Please include a copy of your order receipt in the shipment.

A:
Dry ice is currently only accepted in select dropboxes. Please also e-mail CourierCoords@genewiz.com if you are unsure whether your dropbox can accept dry ice
A:
If your sample package does not fit in the dropbox, please leave it directly next to your dropbox and ensure that it is clearly labeled “FOR GENEWIZ”.  If possible, please also e-mail CourierCoords@genewiz.com to inform them of this package as an extra measure.
A:
The sample submission cut off time is viewable upon checkout (when selecting your sample submission method) or through the “My Dropboxes” page in your account.
A:
If you are submitting to a daily dropbox, the courier will come by every day to pick up your samples. If you are submitting to a by-request dropbox, the courier will automatically be notified when a pickup is necessary as long as your order is linked to a dropbox. If you are unsure whether your order is linked to a dropbox, please refer to your order summary page and view your sample submission method selection. To find out whether you are submitting to a daily or by-request dropbox, please refer to your sample submission method or the “My Dropboxes” page in your account.
A:

Upon checkout, please select “I would like to be contacted by a GENEWIZ representative for this order”.  A member of our Courier/Dropbox Management team will reach out shortly to assist with getting your account linked to a dropbox.

 


A:
Please select “I would like to be contacted by a GENEWIZ representative for this order” as your sample submission method upon checkout, and include this information in the “Special Instructions” section. Our Courier/Dropbox Management team will reach out shortly and ensure that this dropbox is visible in your account going forward so that you may use this dropbox for sample submission.
A:
Please reach out to CourierCoords@genewiz.com if you would like to use a different institution’s dropbox within your building. Our Courier/Dropbox Management team will confirm if use is acceptable, or if a new dropbox should be implemented for your institution.
A:
Please include a copy of your order receipt with your sample submission for easy identification of your samples.
A:
Please submit your order and select your dropbox location any time before the listed dropbox cut off time to ensure pickup on the same day of submission.  Samples must be in the dropbox by the cutoff time as well in order to guarantee same day pickup.
A:
Our dropboxes do not accept cells, tissue, or blood samples.
A:
Our couriers are not currently trained to assist with technical questions. Please reach out to dnaseq@genewiz.com or your Sales Representative for technical assistance.
A:
If your order has been updated to a status of “Delivered” or “Completed” and you cannot locate your order in the delivery box, please reach out to CourierCoords@brooks.com for assistance. Additionally, please ask colleagues if they may have picked up your order accidentally or on your behalf.

Have a specific question?

Email | Phone (1-877-GENEWIZ (436-3949), Ext. 2) | Live Chat