Dropbox: A box to deposit samples into for courier/host pickup and delivery to GENEWIZ
Delivery box: A box for customers to retrieve oligo/prep orders from upon completion
Daily dropbox: A dropbox that is picked up from every day, regardless of whether a pickup has specifically been requested
By-request dropbox: A dropbox that is picked up from only as needed
Upon checkout, you will see a dropdown menu under “Incoming Sample Pickup/Delivery Method”. When you choose the option “Select from my incoming sample pickup/delivery boxes”, you will see a list of delivery boxes that you are authorized to use. If you do not see the option that you are looking for, please choose “I would like to be contacted by a GENEWIZ representative for this order” as your delivery method. A member of the courier/dropbox management team will then reach out to assist you.
Dropboxes are used for submission of samples that are being sent from you to GENEWIZ, and are often black or white boxes. Our delivery boxes are used for oligos or prep orders that are being sent from GENEWIZ back to you, and are often blue boxes. Please do not place any samples intended to be sent to GENEWIZ into a delivery box, as our couriers are instructed not to remove items from this box.
If your order is submitted in your account after the dropbox cutoff time, your samples will be picked up during the next available pickup time at your location. If your order is submitted before the dropbox cutoff time but your samples are not in the physical dropbox in time for today’s pickup, please log in to your account and update the requested pickup date to the following business day to ensure that your samples are received in a timely manner.
From the “My Dropboxes” page, you can view all dropboxes that you are authorized to use for sample submission. You can also view the last time the courier picked up from your location, as well as the next approximate time that a pickup will occur at your location.
If you will not be submitting your samples via dropbox, please send your samples overnight with FedEx or UPS. Please include a copy of your order receipt in the shipment.
Will a courier come by every day to pick up samples? If not, how do I notify you that a pickup is necessary?
Upon checkout, please select “I would like to be contacted by a GENEWIZ representative for this order”. A member of our Courier/Dropbox Management team will reach out shortly to assist with getting your account linked to a dropbox.
There is a dropbox in my building for a different institution. Can I still use this for submitting samples?