Privacy Statement

This notice was last updated on January 3, 2020

This Privacy Statement (“Statement”) serves to describe how we, GENEWIZ, Inc. ("GENEWIZ", "we", "us", "our"), collect, use and transfer information about you, through www.genewiz.com, www.genewizweek.com, clims.genewiz.com, and web.genewiz.com, and other websites that we operate and that include a direct link to this Statement (collectively, the “Sites”).

Information Collection and Use

Information from visitors to our Sites is collected from both active submissions and passive browsing sessions. We will not share or sell the information collected with any third party in any way other than as set out in this Statement.

Information you provide to us voluntarily

For some of the services that we provide through our Sites we will ask you to register via an on-line registration form. In these cases, we may ask for both individual and company user information. For example, you may be asked to provide your name, organization, address, email address, phone number, fax number, a user identification and password. You may also elect to obtain products or services through our Sites and you will be asked to provide information necessary to proceed with the transaction, such as shipping addresses and payment procedures.

In all the above cases, you will know what data is collected because you will actively submit it for the purpose described at the point of collection. We discourage the sending of sensitive information (such as your ethnicity or any health details) and any such information sent to us is sent at your own risk.

Information collected automatically

We also collect information that you passively submit during your use and navigation of the Sites. Information collected in this manner includes the URL of the site you came from, the browser software you use, your Internet Protocol (IP) address, IP ports, date/time of access, data transferred, pages visited, the amount of time you spend on the Sites, transactions conducted on the Sites and other “clickstream” data.

If you use our mobile application, then we also collect your device information, unique device identifiers, mobile phone number and geolocation data. This data is collected automatically as part of the standard operation of the Sites and is used to assist us in our marketing efforts and in improving our on-line services.

We also use cookies, which are data files that a web site writes to your hard drive, when you visit the site. Cookies can collect and file information such as the pages viewed on sites that you have visited. It cannot read data off your hard drive. Cookies can provide the benefit of preventing you from having to enter redundant and duplicate data at various areas of our site. They also help us to better understand how our site is used and to improve our service. We can only read cookies from one of our Sites. If you decide to disable cookies in your browser, you can still obtain access to most of our Sites. For more information please see our Cookie Policy below.

Our websites do not currently respond to ‘do not track’ signals in web browsers. Additionally, our websites are not structured to attract users under the age of 18.

Cookie Policy

Our website utilizes cookies to enhance your website experience. Cookies are small text files that websites store on hard drives or mobile devices of visitors to their site. Cookies can collect and file information such as the pages viewed on sites that you have visited. It cannot read data off your hard drive. Cookies can provide the benefit of preventing you from having to enter redundant and duplicate data at various areas of our site. They also help us to better understand how our site is used and to improve our service.

This website serves only the following categories of cookies to your computer or mobile device:

Strictly necessary cookies

These cookies are essential to operate our site. This includes technologies that allow you access to our Site, identify irregular site behavior, prevent fraudulent activity and improve security or allow you to make use of the Site’s functions.

Performance cookies

These cookies collect information about your visits to the Site. They help us understand if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our website content, applications, services, or tools.

Functionality-related cookies

We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our sites, services, applications, or tools. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our sites.

You have the right to choose whether to accept cookies. If you decide to disable cookies in your browser, you can still obtain access to most of our operated sites, but you may not be able to take advantage of certain website features. You can block cookies by changing your browser settings so that the cookies from the website cannot be placed on your computer or mobile device. To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. Disabling a cookie does not delete the cookie from your browser unless manually completed through your browser function.

Other third-party cookies

On some pages of our website, you may be directed to other websites for activities. These websites may use their own cookies. Please note that we do not control any cookies which are used by these sites and you should check the relevant third-party website for more information about these cookies.

Below is a list of some of the third-party partners who may set cookies on your device:

  1. Facebook

    Facebook uses cookies to anonymously record that a user has clicked on a Facebook ad link that referred the user to any GENEWIZ website.

    For further information: https://www.facebook.com/help/cookies

  2. Twitter

    Twitter uses cookies to anonymously record that a user has clicked on a Twitter ad link that referred the user to any GENEWIZ website.

    For further information: https://twitter.com/privacy

  3. LinkedIn

    LinkedIn uses cookies to anonymously record that a user has clicked on a LinkedIn ad link that referred the user to any GENEWIZ website.

    For further information: https://www.linkedin.com/legal/cookie-policy

  4. Google

    Google uses cookies to anonymously record that a user has clicked on a Google link that referred the user to any GENEWIZ website.

    For further information: https://www.google.com/policies/technologies/cookies

  5. Hubspot

    We utilize a Hubspot tracking code that sets cookies when you visit our website.

    For further information: https://www.linkedin.com/legal/cookie-policy

  6. Hotjar

    We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

    You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site by following this opt-out link.

Sharing of Information

We will not disclose your personal information to third parties except:

  1. (a) with your consent;
  2. (b) to our subsidiaries, affiliates and service providers to fulfill services or order requests, or otherwise to fulfill a contractual obligation to you including, but not limited to, providing customer service, sending marketing communications about our products, services, and offers, and performing technological maintenance
  3. (c) as required by applicable law;
  4. (d) if required by court order or subpoena;
  5. (e) to public authorities to protect you, us, or third parties from harm; or
  6. (f) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding.

Legal basis for processing personal information (EEA visitors only)

If you are a visitor located in the European Economic Area ("EEA"), our legal basis for collecting and using the personal information described in this Statement will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

If you have any questions or want further information in relation to our legal basis for processing, please contact us using the details at the end of this Statement.

Transfers of Information

We host and stores personal information in databases in locations throughout the world, but primarily in the United States. We also hosts personal information through vendor platforms hosted on an internet cloud. This means that personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws which are different to the laws of your country and, in some cases may not be as protective.

However, we have appropriate safeguards to ensure that adequate protection is provided to such data where legally mandated. We have executed EU Standard Contractual Clauses to transfer personal information from the European Economic Area.

In addition third-parties receiving such information will be required to sign processing agreements and/or confidentiality agreements whereby they will commit to only process the personal information received consistent with the contracted purposes and shall be required to apply appropriate technical and organizational safeguards, including implementing appropriate safeguards where they are processing personal data from the EEA in accordance with European Union data protection laws.

Our EU Standard Contractual Clauses and further details on such clauses can be provided upon request.

Information Protection and Security

We ensure that commercially reasonable technical, organizational, physical, and administrative measures are in place to protect any information you provide to us from unauthorized access, loss or misuse. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Nevertheless, please recognize that despite the precautions that we take no computer system or transmission of information can ever be completely secure or error-free.

Please also note that our Sites may contain links to websites outside of GENEWIZ. Linked websites are not under our control or endorsed by us and we recommend that you review the privacy policies of such sites before using them.

Data Protection rights

You may access, correct, or update your information by accessing your accounts or profiles on our Sites. You may at any time request access to a summary of information we hold about you by contacting us using the details at the end of this statement.

If you are a visitor from the EEA you have the following data protection rights:

  1. If you wish to access, correct, update or request deletion of your personal information you can do so at any time.
  2. You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
  3. If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  4. You have the right to complain to a data protection authority about our collection and use of your personal information.

If you are a resident of California you have the following data protection rights:

  1. If you wish to access of your personal information you can do so at any time. Once we receive your request, we will disclose to you the information requested, including:
    1. The categories of personal information collected.
    2. The categories of sources of such information.
    3. The purposes for which we collected the personal information.
    4. The categories of personal information that we have disclosed for a business purpose.
    5. Information about any sales of your personal information.
  2. If you wish to delete your personal information you can do so at any time.
  3. You can request portability of your personal information.
  4. You have the right to not receive discriminatory treatment for exercising your rights, and we will not discriminate against you for exercising any of your rights.

If you wish to exercise any of these rights or want further information, please contact us using the details at the end of this Statement.

Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so, (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements) in line with our retention policy. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Changes to Our Privacy Statement

We may update this Privacy Statement from time to time in response to changing legal, technical or business developments. When we update our Privacy Statement, we will take appropriate measures to inform you, consistent with the significant of the changes we make. We will obtain your consent to any material changes to this Privacy Statement if and where this is required by applicable data protection laws.

You can see when this Privacy Statement was last updated by checking the "last updated" date displayed at the top of this Statement.

Email Privacy

When you communicate with us over email, we process your data for communication purposes, and we store this data in our systems. If you are in the EEA, the controller of your personal data will be outlined in the signature of the email sender and the legal basis for processing your data will depend on the context of the communication. Your data is processed in order to communicate with you, provide you with information about our products and company or to process your inquiry and respond to your requests.

You have the right to object to the processing at any time for reasons arising out of your situation. We will then no longer process your personal data, unless there are demonstrably compelling grounds for processing, which override the interests, rights and freedoms of the data subject, or the processing serves the purpose of asserting, exercising or defending legal claims.

Any email communication based on a contract will be deleted as it is no longer needed for the performance of the contract or as soon as the contract is terminated, and legal retention periods have expired.

Our company is part of an international group of companies in which responsibilities exist across departments, companies, and national borders. For this reason, we may transfer personal information across borders. This only happens if appropriate safeguards are in place (see above Transfers of Information).

Contact Us

If you have any questions or concerns about our use of your personal information, please contact us by phone at +1-908-222-0711 Ext. 2, email, or on our website's Contact Us page.